Terms of Service

Effective Date: 8/1/2025

Last Updated: 9/15/2025

1. Agreement to Terms

By accessing or using the Meet Tony website (www.meettony.io) and services provided by Tony's Goods and Services, LLC ("Company," "Service," "we," "us," or "our"), you ("you" or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

Meet Tony, operated by Tony's Goods and Services, LLC, provides practical AI solutions, automation management, CRM workflows, agentic workflows, and standard operating procedure (SOP) creation and training services for small and medium businesses. Our services include but are not limited to:

  • Custom automation using no-code/low-code platforms (Zapier, n8n, Make)

  • CRM implementation and optimization (HubSpot, Asana, Monday, Microsoft tools)

  • Custom-trained AI agents and chatbots

  • Workflow automation and management

  • Done-with-you implementation and training services

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using our Service, you represent and warrant that you meet these eligibility requirements.

4. User Accounts

4.1 Account Creation

To access certain features of our Service, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Service Terms

5.1 Service Delivery

Our services are provided on a project basis or through ongoing support agreements. Specific deliverables, timelines, and pricing will be outlined in separate service agreements or statements of work.

5.2 Client Responsibilities

You agree to:

  • Provide timely access to necessary systems, data, and personnel

  • Respond to requests for information and feedback within reasonable timeframes

  • Maintain the confidentiality of any credentials or access information we provide

  • Use the implemented systems and workflows in accordance with best practices we establish

5.3 Third-Party Integrations

Our services often involve integrating with third-party platforms and tools. You acknowledge that:

  • These third-party services are governed by their own terms and privacy policies

  • We are not responsible for the availability, functionality, or security of third-party services

  • Changes to third-party platforms may affect our implementations

6. Intellectual Property

6.1 Our Property

The Service, including all content, features, functionality, and underlying technology, is owned by Tony's Goods and Services, LLC and is protected by copyright, trademark, and other intellectual property laws.

6.2 Client Property

You retain all rights to your business data, processes, and proprietary information. We will not use your confidential information for any purpose other than providing our services.

6.3 Work Product

Custom automations, workflows, and implementations created specifically for your business will be owned by you upon full payment. However, we retain the right to use general methodologies, techniques, and know-how developed in the course of providing services.

7. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Payment Terms

8.1 Fees

Fees for our services will be specified in separate agreements or statements of work. All fees are non-refundable unless otherwise specified.

8.2 Payment Schedule

Payment terms will be outlined in individual service agreements. Late payments may result in service suspension or termination.

8.3 Taxes

You are responsible for all applicable taxes related to your use of our services.

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that our services will be performed with professional skill and care consistent with industry standards.

9.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TONY'S GOODS AND SERVICES, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tony's Goods and Services, LLC from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any rights of another party

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the business relationship.

13. Termination

13.1 Termination by You

You may terminate your account at any time by providing written notice to us.

13.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms.

13.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Provisions that by their nature should survive termination will survive, including warranty disclaimers, limitations of liability, and indemnification provisions.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles.

14.2 Dispute Resolution Process

Any disputes arising out of or relating to these Terms or the Service shall first be addressed through good faith negotiations. If such negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings held in Arizona.

15. General Provisions

15.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15.3 Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and Tony's Goods and Services, LLC regarding the Service.

15.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Tony's Goods and Services, LLC
DBA: Meet Tony
Email: tony@meettony.io

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.